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Last updated: 11 December 2023

Version 2.0

Phoenix Processing Systems Inc (“Phoenix”, “us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

We may update our Privacy Policy from time to time. We will update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy is to be read in conjunction with the Terms and Conditions, and the Play Rules available at Together these documents govern all person’s (‘Your’) use of By checking the box for acceptance during the registration process, or by accessing the Games or creating a Customer Account, you confirm that you have read and agree to be bound by these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Play Rules and other game-specific or promotion-specific terms relevant to your Participation. Please also refer to the Responsible Social Gaming policy.

If you have any questions about this Privacy Policy, please contact us by email at [email protected].

1 Information Collection and Use

We collect several different types of information to provide our Service to you.

A Personal Data

Data collected when creating an account. In order to make use of the services you must create an account with us. To create an account with us you must provide us with your Email address. You must also provide our third-party verification agent with a valid identity document and undergo a liveliness check.

Data you choose to provide us. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to; email address, first and last name, address (State, Province, ZIP/Postal code, City, Country), date of birth and bank account information.

B Non-personal data
Usage Data

We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data includes all interactions with our gaming platform including wagers placed, game results, user selections, and payment information.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you will not be able to use our Service.

C User Content

If you choose to provide us with information such as images, recommendations, or any other information not necessary to your use of the service, you authorise us to use that information for reasonable purposes such as marketing.

2. Use of Data

Phoenix uses the collected data for various purposes:

  • To provide and maintain our Service;
  • To notify you about changes to our Service;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, prevent and address technical issues;
  • To provide you with news, special offers and general information about our Service unless you have opted not to receive such information.

3. Transfer of Data

Your information, including Personal Data, may be transferred to, maintained on, and accessed by computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Phoenix will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We will share your Data including your email with our associated companies and partners for marketing purposes in addition to using the information for in-game offers, promotions, and to enable use of the services provided.

4. Disclosure of Data

Under certain circumstances, Phoenix may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

5. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Third Parties

Your payment information is not collected by us. Payments are made via third-party applications that we approve. We do not access your personal payment information relating to the payment other than your email and payment amount. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. Third parties have their own Terms and Privacy policies that apply when you use their services.


We may provide paid products and/or services within the Service. In that case, we use third-party services to provide payments (e.g. payment providers). Third parties have their own Terms and Privacy policies that apply when you use their services.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Children’s Privacy

Our Service does not address anyone under the age of 21. We do not knowingly collect personally identifiable information from, or market to, anyone under the age of 21.

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